Early in my career, and before GPS was readily available on a phone, I got lost on the way to a client. So I did what only a desperate man would do: I stopped and asked for directions. One hour later I finally arrived at my destination. You see, the directions I received from the... Continue Reading →
Using the Fiery Sword of Lean with Agile Thinking to Turbocharge Service Management
How does Lean, Agile, Kanban, and Service Management fit together? Check out my breakout session from the Pink17 conference to hear the story of our Lean Journey - and all the adventures we had along the way! https://youtu.be/Je9ivX39AH0
How to avoid repeating the same meeting over, and over, and over…
"Okay, break!" - and just like that the meeting is over. Everyone goes along their merry way, some even have a smile. Confident all participants are on the same page, have a common understanding of what was discussed, and crystal clear about who owns the various action items. Two weeks later...you have the exact same meeting... Continue Reading →
Why you need Lean in your IT group…right now.
It is a competitive world out there! Organizations are looking for ways to find any advantage over their competitors - and then exploit it. Successful organizations are able to do just that. But if you don't work in sales, or some other direct, customer facing department, it is hard to see how you can improve... Continue Reading →
How to be there for a co-worker when tragedy strikes
Life is unpredictable. One moment everything can be falling apart - and then that one thing happens to turn it all around. But all too often life cuts the other way: things are going fine...and then tragedy strikes. It is difficult to watch a co-worker go through a tragedy, but how can you help? "What... Continue Reading →
Your dreams are scaring people, and what you can do about it
Are you a dreamer? My family and I recently went on a family vacation to Branson, Mo. It was a blast and we had a great time. Of course, you can't visit Branson without going to Silver Dollar City. We even got one of those old fashioned tin family photos. They upped their roller coaster game... Continue Reading →
How to stalk an email for reply, just not in a creepy way
Did you see this story? A lady in New Zealand put a message in a bottle and set it adrift in the Pacific Ocean. It was later found by a guy walking his dog on an island some 515 miles away...21 years later! He reached out to her on Facebook to let her know he... Continue Reading →
Why is this blog site even here?
Kids love to ask the question "why?"... and they ask it a lot! It can frustrate adults, but often that frustration is because we sometimes have difficulty answering the question. I don't know why the sky is blue, alright?! So why this blog site? Growing up I remember countless times while sitting in the family... Continue Reading →