Early in my career, and before GPS was readily available on a phone, I got lost on the way to a client. So I did what only a desperate man would do: I stopped and asked for directions. One hour later I finally arrived at my destination. You see, the directions I received from the... Continue Reading →
Using the Fiery Sword of Lean with Agile Thinking to Turbocharge Service Management
How does Lean, Agile, Kanban, and Service Management fit together? Check out my breakout session from the Pink17 conference to hear the story of our Lean Journey - and all the adventures we had along the way! https://youtu.be/Je9ivX39AH0